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Your Mechanic originally replaced my water pump in June 2016. Then the coolant leaked again and the water pump was replaced under warranty in February 2017. Now, it needs it be replaced again for the 3rd time and Your Mechanic is saying it is no longer under warranty....
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Anonymous
YourMechanic Team

Hi,Thank you for your review. We back our service by a 12 month/12,000 mile warranty. You can find a copy of our warranty at yourmechanic.com/warranty. Please let us know if y...

1.1
#1116469
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I calle your mechanic for a timing belt on a toyota camry .1999. They said it would take 3.50 hour on their labor rate book which is mitchell on demand.they should start using alldata is more accurate.then mitchell.thanks. beautiful company very relaible. They have...
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5.0
#1113407
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AVOID YOURMECHANIC LIKE THE PLAGUE. I have been holding off towards writing this for a week and a half, giving the assigned mechanic, Alex benefit of the doubt but he's rescheduled 4 times! AND what makes it worse -- he reschedules HOURS AFTER he's supposed to be...
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Anonymous
YourMechanic Team

Hi Colby,Thank you for your feedback. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet t...

#1109292
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Yourmechanic Customer Care Review

YourMechanic
#902715
1.5
Details
I made an appointment, received a quote for a simple alternator repair and a few hours before my appointment they called and told me the mechanic was not qualified to perform the repair. They were rude and unhelpful when I was attempting to get clarity. Thankfully I called another mobile mechanic and they came out immediately and did the repair like true professionals.
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This jack *** thought prying off the engine position sensor on my Chey Venture with a pry bar was funny. He told me it was fixed meanwhile he almost ripped off the sensor by not using a wheel pulley. Cost me $550 to fix. 9 weeks for a check. They suck and you should...
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Anonymous
YourMechanic Team

Hi,Thank you for your feedback. We are not able to locate your account based on the information provided. Can you please send us your email address? We would like to take a cl...

#1106432
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We had a service scheduled and submitted our VIN and explained the issue before our appointment. We got a quote which seemed ok. The mechanic came and didnt have the correct part so he had to reschedule. He told me the service would take an hour or less. He came back...
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Anonymous
YourMechanic Team

Hi,Thank you for your feedback. Can you please send us your email address? We would like to take a closer look into your account.Best regards,YourMechanic Team

1.2
I liked
  • Convenience
I didn't like
  • False guarantee
  • Overpriced
  • False advertising
#1080959
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Had Spark Plugs and Coils replaced. Mechanic was good until the end. He cleaned the Throttle Body which produced a lot of from Carbon Deposits. This for some reason produced a misfire on Cylinder 5. Rather than stay and figure out he just said to run it and it would...
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Anonymous
YourMechanic Team

Hi, Thank you for leaving your review. Providing your own parts for the service does completely void the warranty. We recommend that our customers book an inspection with us p...

1.3
#1069435
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I scheduled an appt. to have my timing belt replaced (Honda Pilot) for 9 am on May 26. The mechanic's name is Joseph Lee. I received a text saying the mechanic was in route and I confirmed this by seeing his location on the map. He arrive at 9:40 saying there wasn't an...
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Anonymous
YourMechanic Team

Hi Zeegreen1114,Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this expectation. We wi...

Anonymous
YourMechanic Team

Hi Zeegreen1114,Thanks for leaving your review. We are not able to locate appointment based on the information provided. Can you please send us your email address? We would li...

#1053109
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Worst experience. Stay away its not worth it. They break your car without fixing the initial issue then wont refund u and try to charge u more money. Stay away im warning everyone this company rips people off on purpose
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. This does not reflect the level of customer service we aim to provide. We back our service by a 12 month/12,000 mile warranty. You can find ...

#1050957
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Had an appointment scheduled for May 5th. Mechanic called and said we should reschedule because of rain. Told him I was in a garage so that was no an issue. Received another call 30 minutes later that his own car hit a puddle and his coil died. Can we reschedule for...
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this...

1.0
I liked
  • Ease of appointment online
I didn't like
  • Service
  • Customer service
#1043710
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Had appointment on 5/4 at 4:00 Nobody showed, no call..I called customer support..said they would check into it and call right back. Never received a call. I called again, support office was closed...I am not happy!!!
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Anonymous
YourMechanic Team

Hi,Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this...

1.0
#1043076
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