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1.0
Details
The power steering went out on my car. Mechanic Joshua Honne came out to replace the power steering pump. He determined it was not the power steering pump. He said the car was leaking power steering fluid from a power steering sensor - $286.00. 3 days later the power...
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Review
#1396286 Review #1396286 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$650
Preferred solution
Full refund
1.4
Details
Set up an appointment to have my car fixed at my workplace. Mechanic was an hour late and the repair actually made my vehicle unsafe to drive home. Makes no sense since I drove it to work today. I contacted customer service only to be responded to with nothing but...
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Review
#1417244 Review #1417244 is a subjective opinion of poster.

YourMechanic - This Company is the WORST

I paid them to provide me with a diagnosis and an estimate. They did so and I scheduled the work to be done. Once the mechanic disassembled my car, I was told that the whomever calculated the estimate included the incorrect part and accordingly my cost would increase. I understand that sometimes there are unanticipated repairs (this was not the case here), but if you make a mistake then you need to stand behind your mistake and eat the additional cost. It is a basic principle of doing business with good customer service, period. To make matters worse I have been waiting to hair from a phantom point of escalation for two days now while my car remains disassembled. I will not use this company again and recommend that you find a reputable mechanic.
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Review
#1559574 Review #1559574 is a subjective opinion of poster.
1.0
Details
The site states clearly you are not charged for the service until performed yet lo and behold, my service is scheduled for Friday (today is Wednesday) and 360.00 removed from my account. I was told that my checking account is a pre-pay account. Ok, fine. Though I have...
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Review
#1422318 Review #1422318 is a subjective opinion of poster.
Cons
  • Website issues
  • Changed address
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution

YourMechanic - Booked appt, Mechanic did not want to do the job as Ford Recomends

1.5
Details
Booked appt, waited all day to have the throttle body changed on my Ford transit, mechanic waits till the last minute,text me and says can change throttle body,but cant relearn the computer, total damn waste of my time! NEVER EVER EXPECT ANYTHING FROM THIS COMPANY
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Review
#1458135 Review #1458135 is a subjective opinion of poster.

YourMechanic - GARBAGE

1.0
Details
Absolute garbage company the worst customer service I've ever dealt with.A simple battery change and oil change turned out to be a nightmare for 7 days I would never suggest this company to anyone until they learn how to treat there customers right.Again I wish I could give negative stars this place is an absolute joke and should stop doing business.Stop scamming people your company is truly and total garbage all the reviews below this one are 100% correct DO NOT GET SCAMMED LIKE WE DID....
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Review
#1474845 Review #1474845 is a subjective opinion of poster.

YourMechanic in Lake In The Hills, Illinois - Not being able to service

1.0
Details
Made appointment for a week out, on the morning of the appointment I get a text needing to reschedule. when called, got "sorry we don't have tools for this service".
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Review
#1433181 Review #1433181 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$200
1.0
Details
Here is their reaction about my complaint of their refund policy: Ordered an appointment on 4/2/2017 and was scheduled for service on 4/4/2017 at 1:15 PM. Called to cancel appointment on 4/3/2017 at 4:09 PM and they confirmed my cancellation, but said they were...
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2 comments
Anonymous
#1600387

You sound like the customer from he**. Technically you cancelled only 5- hours before the scheduled time.

4 : 09 pm the day before your 1:15 next day appointment is 5-6 business hours. You got off cheap with only being charged $20.00. Since the company is usually booked up days out you cost them money from a lost booking in addition to what ever parts they purchased to bring in anticipation of fixing your issue.

The funny thing is I’m not going to hire Mymechanics due to so many negative reviews but yours is just stupid. Mymechanics dodged a big bullet by not going to your place clearly nothing would make you happy.

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Review
#1382111 Review #1382111 is a subjective opinion of poster.
Cons
  • Charged twenty dollar fee for cancellation of appointment
  • Have a 3 hour cancellation time period
  • Lousy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
1.5
Details
First of all, Genaro was 50 minutes late to my appointment and he did not apologize for being late or explain why he was late!! He was not friendly, and he was not professional in demeanor or appearance...his hands were black and oily and so he made everything in my...
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Review
#1402804 Review #1402804 is a subjective opinion of poster.
Cons
  • Unprofessionalism
  • Poor customer service
Reason of review
Poor customer service
Loss
$200

YourMechanic - Worst Service Ever

1.0
Details
The mechanic said he was running late. I waited over 3 hours after my initial appointment time. I messaged the mechanic but I received no response. They never showed up nor did they have the common curtesy to inform me they weren’t coming. I called customer service the next day and was told the mechanics number was not in service. I asked for another appointment and was told I’d have to wait 2 weeks because they only had one mechanic in my area. I canceled order & asked for a full refund. I received a cancellation email but no receipt to prove I wasn’t charged. No report on the mechanic not showing up. I would not recommend this place to anyone. They are completely unprofessional.
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Review
#1476500 Review #1476500 is a subjective opinion of poster.