The power steering went out on my car. Mechanic Joshua Honne came out to replace the power steering pump. He determined it was not the power steering pump. He said the car was leaking power steering fluid from a power steering sensor - $286.00. 3 days later the power steering fluid had leaked out. Mechanic Joshua said it’s also leaking from the power steering rack and replaced that - $788.00. 3 days later all the steering fluid had leaked out again. They sent out mechanic William Wolf, he determined that neither of those two repairs were needed and that the fluid was leaking out of a power steering pressure hose this entire time, leaking fluid on the sensor and steering rack making it look like that’s where the leak was coming from. He replaced the steering hose - $422.00.
After many phone calls and hours on the phone, Yourmechanic did not charge me for the 3rd repair, but is refusing to refund me for the difference of the first 2 repairs, even after mechanic William said the first 2 repairs were not needed. 2 weeks later after the 3rd repair was done, all the power steering fluid has leaked out of my car. I called them and am waiting a call back….
Here is the problem with the way this business operates. If your car has issues after the repair, you can’t just take it back in somewhere. You have to call, sit on hold, then schedule an appointment for someone to come out and determine if it’s going to be covered under warranty or if you will have to continue to pay to fix the issue, even if it’s the same issue you have been having. Even if the mechanic made a mistake and mis-diagnosed your car, it’s up to them to say if they will fix it or not. Anytime you have an issue with a repair done you have to call and schedule a mechanic to come out and just look at it. Then you have to schedule another appointment to actually get the car fixed. Sometimes they are booked up 4-5 days. I have been trying to get my car fixed since September 14th, when mechanic Joshua first came out. It’s now November 8th and my car is having the same issue since day one. They have come out to my house 6 times.
Im sure this service is great for small repairs, but if you have an issue afterward, be ready to deal with one of the most frustrating processes and companies to deal with. Mechanic William Wolf, said he sees misdiagnosis all the time and is constantly fixing other mechanics mess ups. "Jiffy Lube" mechanics he called them, Yourmechanic just contracts out to these mechanics so there is no accountability to any of them.
Product or Service Mentioned: Yourmechanic Car Repair.
Reason of review: Warranty issue.
Monetary Loss: $650.
Preferred solution: Full refund.