Contact YourMechanic Customer Service
How to Reach a Person at YourMechanic
Verified Contact Information
Toll-Free Number:
-
1-800-701-6230
Customer Service:
-
1-888-838-6226
-
1-877-585-0562
Business Customer Service:
partners@yourmechanic.com
Customer Service:
dev@wrench.com
App Support
warranty@yourmechanic.com
Warranty
General Info:
Legal:
Media:
YourMechanic Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular YourMechanic Phone Number
1 (800) 701-6230
Average Calls duration
4 minutes
Most Popular YourMechanic Email Address
hi@yourmechanic.com
Issue Resolution Rate
Low (12% reported full resolution)
Contact Method Distribution
88% phone, 12% email
Common Reasons for Contact
Product/ service, request for information, payments and charges
YourMechanic Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular YourMechanic Phone Number | 1 (800) 701-6230 |
| Average Calls duration | 4 minutes |
| Most Popular YourMechanic Email Address | hi@yourmechanic.com |
| Issue Resolution Rate | Low (12% reported full resolution) |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
Contact Information
YourMechanic Website:
YourMechanic Help Center:
Corporate Office Address:
YourMechanic
E Charleston Rd
Mountain View,
California
94043
United States
Other Info (opening hours):
Hours:
Monday - Friday: 6 am - 5 pm PST
Saturday - Sunday: 7 am - 4 pm PSTSummary of YourMechanic Customer Service Calls
113
TOTAL
CALLS
CALLS
04:28
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call YourMechanic?
Product/ Service Question:
- “Trying to reach tech support”
- “Warranty”
- “Complaint”
Request for Information Question:
- “Have a booked appointment. Waiting.”
- “Checking on Friday appointment”
- “Question about my vehicle”
Payments and Charges Question:
- “My bank did not allow the process for payment for my appointment tomorrow and I want to make sure scheduled for tomorrow. I have given my bank permission to in the future.”
- “There was an attempt to charge me the day before an appointment”
- “Payment changed”
Staff Question:
- “To get service”
- “Problem with prior service”
- “Service day”
Return/ Replace Question:
- “Oil change”
- “I need my back light bulbs change”
- “Tire change”
Activation/ Cancellation Question:
- “Cancellation fee”
- “To cancel my appointment”
- “I would like to cancel my appointment on july22 2020”
Account Question:
- “Exact balance to be billed post mechanic job”
- “Balance on debit card”
- “A dispute showed up on my account”
Refund Question:
- “I need you guys to refund my payment because you canceled my appointment on the 17 saying you didn’t have a mechanic to work on my Mercedes”
- “Refund”
Employment Question:
- “Your technician did not show up at all. He lied twice. Wasted my time and now I am going to lose a days wages”
- “Employment”
Website/ Application Question:
- “The wrong alternator was installed again”
- “I have bought my car parts , just want them to come and install them”
Shipping and Delivery Question:
- “Mechanic 1 1/2 hour late”
Other Question:
- One of your mechanics ruined my car
- “Car problems”
- “Egr valve dirty”
Compare YourMechanic Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
YourMechanic