Not resolved
1.5
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
1 comment

I scheduled an appointment for today at 1 pm, I get a text at 12:33 telling me they are running late due to rain, there’s no rain here. Just sunshine, called to find out what is going on, and they tell me the mechanic can’t come until 2:30.

My appointment is at 1 and I’ve been waiting all day for them, I can’t drive my car because they said it has to be cool to fix it. Why even bother to make appointments if you aren’t going to keep them.

I don’t see how this is more convenient than going to a shop. This service sucks.

Product or Service Mentioned: Yourmechanic Mechanic.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1444280

Hi,Thank you for taking the time to leave your feedback! We would like to look more into this but are unable to locate your online account based on the information provided.

Please contact us at 1-800-701-6230 or send us a message to hi@yourmechanic.com so we can further discuss the situation and see how we can help. We look forward to your response.Best regards,YourMechanic Team