On Wednesday a person came out to replace a water pump and thermostat on my 2005 Jeep grand Cherokee. He broke a bolt going to the lower radiator hose where the thermostat is. He went to the hardware store and got a c clamp. He finished the job and nothing leaked. I was not happy with the c clamp as a permanent repair. I called in on Thursday and spoke with Irma. I explained the problem to her. She said she would look into it and call me back. Some time later she called and said she had talked to the warranty department. They agreed it was not a permanent fix. And someone with the warranty department would call me that same day.
On Friday I never got a call from the warranty department so I called in again. I spoke with Mike he said he would look into it and let me know.
Later that day Louis a warranty supervisor called me. He said he had talked to mechanic and he said there was a bolt and a clamp on the bottom hole. they felt that he had done more than he should have done by installing the c clamp. It was not a warranty issue. I said that if I removed the clamp and it leaked would that be an issue he said yes. He felt that I should buy a new timing cover and have them install it. I disagreed.
I removed the clamp found that there was no bolt in the hole like I was told, in fact there was noting but *** I called in again talked to Mike again. I told him that when I removed the clamp there was no bolt at all. He talked to Louis who stated that they would send someone out to look at the leak. I never said there was a leak. Mike said that if they felt the leak was not a warranty issue I would be billed an additional 89.99 for coming out.
I told him to forget it and that I would repair it my self.
Don't waist your money on these scams the warranty they promise is not worth anything
Product or Service Mentioned: Yourmechanic Car Repair.
Reason of review: Bad quality.
Monetary Loss: $450.
Preferred solution: Price reduction.