Charlotte, North Carolina
Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

First, the mechanic screwed up my car. After having my car serviced (oil change and 60,000 mile check up) by a Your Mechanic guy (named Harish) I took it to do some errands and there was a horrible metal on metal scraping sound I kept hearing!

So I called the mechanic directly and he told me to TAKE IT TO ANOTHER SHOP to find out what was wrong with it but that he wouldn't be able to come back to fix it until the next day. So I had to drive to my doctor appointment with that horrible sound!

Since then I've been calling and sending messages to the company in an effort to get the situation rectified AND I CAN'T GET A HOLD OF ANYONE!! I am at my wits end!

Product or Service Mentioned: Yourmechanic Oil Change.

Reason of review: Not as described/ advertised.

Monetary Loss: $302.

Preferred solution: Price reduction.

YourMechanic Cons: Customer service, Repairs.

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Boynton Beach, Florida, United States #1256927

Did you get the problem repaired?

Columbia, South Carolina, United States #1207308

Did you bother to get down under the vehicle or pop the hood to see what the problem might be? Metal on metal means something is loose, dragging or who knows what. You need to check it out yourself---if it isn't too much trouble.

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