Appointment #2130151March 6, 2018$149.74
I had an appointment on Tuesday , 3/6/18, #2130151. On the previous Thursday, 3/1/18, when I booked the appt, $368.43, was taken from my account. They require a credit card to book the appt. Since mine is a prepaid, they took the money right away.
On Saturday, an agent called me, he told me they made an error in the price that I was quoted, and already charged. Instead of the 368.43, the price was onlyvgoin to be $149.74. Quite a big difference. The agent told me he was preparing a new quote and initiating a refund to my card ending in 5329. He told me that it would take 2 to 5 day for the 218.69 to post to my account.
My appt came and went. By Thursday, 3/8/18, one full week after they took my money and 5 full days after I spoke with the agent regarding this situation, still nothing posted. I sent an email and created a help request , #185870 , to the company. The response I got was less than satisfactory. I was told “ it is under review and the my request had been closed”
The next day I then phoned 3/9/18 at approx 10 am. Again being told I was “ under review and there was nothing she could do for me”. I asked to speak to a manager, I was denied. She said one would call me back within 24 o 48 hours. The run around again.
It has now been over 48 hours, 10 days since they took my money, 8 days since I was told it would be refunded. I have sent an additional 3 to 4 emails. Nothing, no response and no money. I was charged for auto repairs, the amount taken from me was not correct. I did not receive that monetary worth inrepairs or service. Isn’t that called fraud? Being ignored and given the run around, while trying to get this resolved, isn’t that what scammers do?
I will also be contacting corporate head quarters and registering a complaint there. The owners might be interested to know about this scam. Hopefully they are not involved and this is just a select person or group perpetrating this fraud and stealing money from customers.
This has hurt me financially a great deal. My kids are hungry and I have no money for groceries because they lied and stole it from me. I will talk to the press and register complaints with any state and regulatory official that I can. They shouldn’t be allowed to run a business, how many other victims are there? I want my money back, the money they fraudulently obtained from me.
Product or Service Mentioned: Yourmechanic Repair.
Reason of review: Problems with payment.