Patty Xmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible company

This is the 2nd time (really 4th since the first time they messed up 2 times). This one was the worst.

Had a mechanic come out as my car would not start. When he got there, I told him what it was doing and that my neighbors thought it might be the engine and was hoping it was not gone. He said that he could not do anything but that he would cancel this appointment on his end and that I would not be charged. was bummed but figured I will get someone to figure it out.

Was not sure why the mechanic would not do the diognostic completely. Just that he would not charge for coming out but he could not do it. I then got an email that they were going to charge me 150 dollars so I called but was told that they were going to charge me 164.99 but that I can use it as a credit for next time. I was really confused and told them that I did not cancel the appointment but that they mechanic did and did not do a diagnostic on it like he was suppose too.

I said well if you are going to charge me the lets get a mechanic out here to do the diagnostic and was told that they would not do that. So I am getting charged 164.99 for them not doing anything but have a credit that they will not use. I asked to talk with a supervisor and was told someone would call me back. No one has.

DO NOT USE THIS COMPANY.

THEY ARE SCAMMERS. I wish I would have just told the mechanic to stay and do what he was getting paid for but figured since they were not going to charge me, it was not a big deal and would get it taken care of later as I had a lot of other things going on. They make no since. I am being charged for services that were not done.

It was weird when i called too. They said that the mechanic showed up but that he could not get a hold of anyone but I met him in my driveway.

STAY AWAY FROM THEM.

View full review
Loss:
$165
Cons:
  • Company is a scammer

User's recommendation: Do not use them

Albena Nxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Website is misleading. Got multiple quotes for the job that needed to be done and the price kept going up, The job was only partially done and then they said they weren't going to come back and finis,

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They lied to my son, They said the second appointment was confirmed but the mechanic never showed up and when my son called them they said they weren't sending him back to finish the job.
View full review

User's recommendation: Don't use them,

Kevin Z Yyn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No show. They waste me hours of waiting time

No show, no phone call. Call YourMechanic.com no answer, Left messages, no answer. Have to ask for refund. I hope they can refund me. If not, I may call my credit card company.
View full review

Preferred solution: Full refund

User's recommendation: Do not pay upfront

David M Zmh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Cajon, California

4 Cancelled Appointments

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YourMechanic - 4 Cancelled Appointments
Original review Jan 03, 2023

I've had good experiences in the past with YourMechanic. Never using them again.

I made an appointment for my son's (Jack Martin) car to replace an oil pressure sensor. They have cancelled the appointment 4 times in a row. Always the day of the appointment 1 or 2 hours before the appointment. First time no explanation.

Second time, the mechanic actually showed up but with the wrong part. Third time no explanation. This last time, because of weather. We live in Southern California.

It is sprinkling at times. We have a covered garage.

I've had an appointment in the past (different car, different issue) when it was raining and the mechanic contacted us before the appointment to make sure he could work on the car in the garage. So not sure what's going on with this company now but will not use again.

View full review

User's recommendation: Stay away from this company if you value your time

1 comment
Guest

Poor customer service....flat out lied to me.... They still owe me a refund

Anonymous
map-marker Sanford, Florida

I need Machanic to come back and check his work. Rear brake pads.

Good morning, I have not had anyone contact me from your machanic regarding my concern about the work that was done. Harden
View full review
Sajaad A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Today is the happiest day of my life, because problems I have been battling with over the years are now solved. My wife almost left me because she was unable to put in (pregnant) as result of my weak

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Today is the happiest day of my life, because problems I have been battling

with over the years are now solved. My wife almost left me because she was

unable to put in (pregnant) as result of my weak erection and premature

*** I looked everywhere for a solution all to no avail, I have

even been scammed severally before I met a Man called Dr Austin who put an End the problem. If you are having erectile dysfunction contact him.

doctoraustin3@***.com

What-Apps +234706****037

He also specialize on the following things PENILE/PENIS ENLARGEMENT

diabetes Cure

Low Libido

Vaginal Dryness

Herpes cure

Thanks for the Enlarging my penis sir, you indeed save my marriage...I am really grateful Dr.Austin Osagie

View full review
Anonymous
map-marker San Jose, California

Court papers delivered. need a response

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Had a car problem. you guys would not fix your mistake. Took it to court and won a judgment (see papers sent last week). If no response we will need to place a lien (papers were served to company CEO) and that might increase final amount owed.
View full review
Dennis C Mnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Dissatisfied with overall operation of the repair(s)

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 06, 2022

The website says it has been resolved.ITHAS NOT, ITS ONLY BEEN 3 MINUTESNOT RESOLVED

Original review Jul 06, 2022
I called to have someone come to the house to see why my Check Engine light or service engine soon light came on. This was early around May 5th or so.
Mechanic came out and then advised me as to what these codes meant and what it would take to repair my 2001 S-10 Pickup.
On May 12th another mechanic was sent to do the repairs.

He did some work and had to order more items (Distributor). He kept calling his supervisor on how to proceed. The distributor was defective, he ordered it again, and again and again. They wanted to install an OEM distributor that they could not locate or have shipped.

on June 6th I received an email from the corporate headquarters that they are cancelling the remainder of the work to be done because they could not get the parts.
Note that when I first set up the consultation, my truck ran pretty well, but the red lights on the dash made it impossible to be inspected, which was coming up soon.
I attempted to drive my truck to the nearest auto repair place, but the truck would not run. I had to call and have it towed. Long story short, the new repair total came to over $750.00.

Reason was that the distributor was installed INCORRECTLY. Also, one item that they ordered for the repair (windshield wipers were the wrong size and were on the front seat in the cab.
That being said, this is what I want from Your Mechanic.
*The towing charge of $110.00 seeing the truck was left inoperable.
*The price of the pair of windshield wipers, $33.20.
*Reinstalling the Incorrectly installed distributor, $136.36.
*the labor charge to readjust timing due to the distributor be installed incorrectly.
I am also sending the complaint the the Better Business Bureau.
View full review
Loss:
$280

Preferred solution: Price reduction

Anonymous
map-marker Matthews, North Carolina

No call no show

I've have been trying to tell her that your product is malfunctioning it spraying every 12 minutes not 9 when it's set for 9
View full review
DJuane J

Because their service is a Scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
YourMechanic - Because their service is a Scam

Scheduled and Pre-PAid for up front The Oil change Service with Water Pump replacement. The Business establishment sent me a text 2 hours before the service stating they need to reschedule after I already took off of work.

Called the establishment to see what the issue was and if they can render a discount of any kind for my inconvenience. The Customer Support Agent stated on the Phone stated If they cancel the service "YourMechanic" has the right to charge me an additional fee plus keep the money I paid. Asked Support agent for Manager or supervisor and they stated they have no number but will give me a call back. What kind of Mobile Fake Mechanic service is this.

Recently used "RepairSMith.com" and that Mobile Service went smoothly with no issues. What kind of Business are you running here?

Middle man non- Licensed Local Mechanic SCAM! Don't use this service Total SCAM!!!!

View full review
Loss:
$1400
Cons:
  • Overpriced service
  • No follow thru
  • Repairs

Preferred solution: Deliver product or service ordered

User's recommendation: Stay Away

Anonymous
map-marker Elk Grove, California

Unable to reach anyone to obtain a 2019 W-2 copy

I'm a former mechanic who needs a copy of his W-2 for 2019 my name is Willie Hall my email is willhall1@***.com
View full review
Pete S Esq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cape Coral, Florida

Left didn’t do anything

Mechanic shows up 30 minutes early which was ok. But this guy looked like he was homeless. A total joke to what I was told over the phone. The mechanic did not have the proper tools. Simply said this is not going well., then got in his truck and left. The most sorry display off a business , I have never witnessed in my life. I took off work to meet this Mechanic and his schedule. Not only did he show up 30 minutes early, but I received a notice that my credit card was charged in full of the amount that was agreed before he got out of his truck. I am disputing all charges and filing a compliant to the better Business of Tallahassee Florida. You're a joke of a business and need to be terminated. I'm totally in a mind of put you out of business mood. You're a joke. Taking this to the higher level of justice.
View full review
Loss:
$250
Cons:
  • Homeless man showed to the house to do the work
  • Salesman on phone

Preferred solution: Full refund

Renee P Jxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lies by omission

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They Replaced brake pads. 3 weeks later squealing, grind noise. They came back and told me I needed new rotors discs and more new pads! They are refusing to cover cost of the rotors /discs. The warranty supervisor was condescending and Told me they only did what I requested. I am not the mechanic - YOU ARE! What experienced mechanic replaces pads without inspecting the rotors?
View full review
Loss:
$606
Pros:
  • Convenience
Cons:
  • Poor quality and service

Preferred solution: Full refund

User's recommendation: I do not recommend.

GLEND D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Faulty service repair

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i have called these guys several times with being told the lie that someone would call me,i paid for a repair that is faulty and they wont even come out to fix it,as hard as times are these *** rip hard working people off,what a disgrace
View full review
Loss:
$200
Pros:
  • Mech ok parts supplied was a guess
Cons:
  • No contact after calling

Preferred solution: fix what i pais you to fix,replace the faulty part

User's recommendation: stay clear of these jerks

Renee P Jxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anaheim, California

Lying, cheating, scammers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They Replaced front and rear brake pads . 3 weeks later there is a squealing and grinding noise. they inspected my car and Then told me I needed new rotors and discs and more new pads. They are refusing to cover the cost of the rotors/discs. what mechanic replaces pads without 1st inspecting the rotors ?
View full review

User's recommendation: Stay AWAY from them

Mzz Mimi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammed and took advantage of customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 01, 2020

I had spoken to Mr. Joseph Sunseri, Supervisor Bureau of Automotive Repair, Department of Consumer Affairs- San Jose Feild Office Complaint # SJ 2020 **** Your Mechanic is a mobile service that installs new brake pads on top of a warped rotor for $158.77 on 2/25/2020....

Updated by user Aug 07, 2020

I had received a letter from the BBB President stating that Your Mechanic would return the funds of $158.77. Then the BBB President provided me an email from Your Mechanic owner stating that they would return the funds back to me. I was not sent any funds of $158.77.I...

Updated by user Jul 14, 2020

YOUR MECHANIC COMMUNICATING WITH BETTER BUSINESS BUREAU AND CAPITAL ONE BANKYour Mechanic is stating one thing to Capital One Bank and stating another with Better Business Bureau, being deceitful and dishonest.On Better Business Bureau Website Case #768440 on 5/7/2020...

Updated by user Jul 12, 2020

I had to contact my bank to stop payment. Pep Boys inspected my car and found that Your mechanic had done a poor repair job to my car.The Better Business Bureau of San Jose do not resolve Your mechanic issues with customers. BBB gets paid by Your mechanic to maintain...

Original review Jul 08, 2020
I called to schedule an appointment to install new brake pads for the front brakes. Your mechanic sent a mechanic who installs new brake pads on top of a warped rotor.

Then my tire rim is bent and now my tire rim was damaged, this was discovered by Pep boys mechanic.
I went to Pep Boys and the mechanic inspected and discovered my back brakes need new brake pads, rotors, and capillaries. I had to replace the front brake pads and rotors, too.

Now I have to replace a tire and now the tire rim was damaged by Your mechanic.
Your mechanic refused to honor their own warranty for the installation of the front brake pads. Your mechanic is dishonest, poor customer service, and some of their mechanics are incompetent.
View full review
Loss:
$159
Pros:
  • Come to your home for easy jobs
Cons:
  • Not standing by your 1 year warranty
  • Poor ethics and poor customer service
  • Do not communicate with customers

User's recommendation: Spend extra money to get your brakes repair somewhere else. Your mechanic is good for changing spark plugs easier jobs or changing bulbs.

1 comment
Guest

Dealing with almost same issue.

About

Summary

Established in 2012, YourMechanic is a firm offering car maintenance and repairs in SF. In 2012, YourMechanic became a winner of TechCrunch Disrupt in San Francisco. YM helps clients save time and money offering fast and reliable car repair services 7 days a week. YourMechanic deals with a number of car makers including Audi, Mazda, Isuzu, Fiat, and Chrysler among other models. YM serves customers all around the country opening more service locations each year. Arizona, California, Colorado, Florida, and Georgia are among the states where YourMechanic brings quality repairs to customers.

YourMechanic reviews and complaints

YourMechanic is ranked 286 out of 1201 in Service Centers and Repairs category

Area Served

USA

Payment Methods

DiscoverVISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article