YourMechanic
YourMechanic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YourMechanic has 1.5 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenience, Ease of quotes, Concept seemed appearling.
Cons: Customer service, False guarantee, Poor quality.Recent recommendations regarding this business are as follows: "Do not use them", "Don't use them,", "Do not pay upfront", "Stay away from this company if you value your time", "Stay Away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
YourMechanic has 1.5 star rating based on 113 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenience, Ease of quotes, Concept seemed appearling.
Cons: Customer service, False guarantee, Poor quality.Recent recommendations regarding this business are as follows: "Do not use them", "Don't use them,", "Do not pay upfront", "Stay away from this company if you value your time", "Stay Away".
Most users ask YourMechanic for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
This is the 2nd time (really 4th since the first time they messed up 2 times). This one was the worst.
Had a mechanic come out as my car would not start. When he got there, I told him what it was doing and that my neighbors thought it might be the engine and was hoping it was not gone. He said that he could not do anything but that he would cancel this appointment on his end and that I would not be charged. was bummed but figured I will get someone to figure it out.
Was not sure why the mechanic would not do the diognostic completely. Just that he would not charge for coming out but he could not do it. I then got an email that they were going to charge me 150 dollars so I called but was told that they were going to charge me 164.99 but that I can use it as a credit for next time. I was really confused and told them that I did not cancel the appointment but that they mechanic did and did not do a diagnostic on it like he was suppose too.
I said well if you are going to charge me the lets get a mechanic out here to do the diagnostic and was told that they would not do that. So I am getting charged 164.99 for them not doing anything but have a credit that they will not use. I asked to talk with a supervisor and was told someone would call me back. No one has.
DO NOT USE THIS COMPANY.
THEY ARE SCAMMERS. I wish I would have just told the mechanic to stay and do what he was getting paid for but figured since they were not going to charge me, it was not a big deal and would get it taken care of later as I had a lot of other things going on. They make no since. I am being charged for services that were not done.
It was weird when i called too. They said that the mechanic showed up but that he could not get a hold of anyone but I met him in my driveway.
STAY AWAY FROM THEM.
- Company is a scammer
User's recommendation: Do not use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Seattle, WashingtonWebsite is misleading. Got multiple quotes for the job that needed to be done and the price kept going up, The job was only partially done and then they said they weren't going to come back and finis,
User's recommendation: Don't use them,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo show. They waste me hours of waiting time
Preferred solution: Full refund
User's recommendation: Do not pay upfront
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | El Cajon, California4 Cancelled Appointments
I've had good experiences in the past with YourMechanic. Never using them again.
I made an appointment for my son's (Jack Martin) car to replace an oil pressure sensor. They have cancelled the appointment 4 times in a row. Always the day of the appointment 1 or 2 hours before the appointment. First time no explanation.
Second time, the mechanic actually showed up but with the wrong part. Third time no explanation. This last time, because of weather. We live in Southern California.
It is sprinkling at times. We have a covered garage.
I've had an appointment in the past (different car, different issue) when it was raining and the mechanic contacted us before the appointment to make sure he could work on the car in the garage. So not sure what's going on with this company now but will not use again.
User's recommendation: Stay away from this company if you value your time
I need Machanic to come back and check his work. Rear brake pads.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkToday is the happiest day of my life, because problems I have been battling with over the years are now solved. My wife almost left me because she was unable to put in (pregnant) as result of my weak
Today is the happiest day of my life, because problems I have been battling
with over the years are now solved. My wife almost left me because she was
unable to put in (pregnant) as result of my weak erection and premature
*** I looked everywhere for a solution all to no avail, I have
even been scammed severally before I met a Man called Dr Austin who put an End the problem. If you are having erectile dysfunction contact him.
doctoraustin3@***.com
What-Apps +234706****037
He also specialize on the following things PENILE/PENIS ENLARGEMENT
diabetes Cure
Low Libido
Vaginal Dryness
Herpes cure
Thanks for the Enlarging my penis sir, you indeed save my marriage...I am really grateful Dr.Austin Osagie
Court papers delivered. need a response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaDissatisfied with overall operation of the repair(s)
The website says it has been resolved.ITHAS NOT, ITS ONLY BEEN 3 MINUTESNOT RESOLVED
Mechanic came out and then advised me as to what these codes meant and what it would take to repair my 2001 S-10 Pickup.
On May 12th another mechanic was sent to do the repairs.
He did some work and had to order more items (Distributor). He kept calling his supervisor on how to proceed. The distributor was defective, he ordered it again, and again and again. They wanted to install an OEM distributor that they could not locate or have shipped.
on June 6th I received an email from the corporate headquarters that they are cancelling the remainder of the work to be done because they could not get the parts.
Note that when I first set up the consultation, my truck ran pretty well, but the red lights on the dash made it impossible to be inspected, which was coming up soon.
I attempted to drive my truck to the nearest auto repair place, but the truck would not run. I had to call and have it towed. Long story short, the new repair total came to over $750.00.
Reason was that the distributor was installed INCORRECTLY. Also, one item that they ordered for the repair (windshield wipers were the wrong size and were on the front seat in the cab.
That being said, this is what I want from Your Mechanic.
*The towing charge of $110.00 seeing the truck was left inoperable.
*The price of the pair of windshield wipers, $33.20.
*Reinstalling the Incorrectly installed distributor, $136.36.
*the labor charge to readjust timing due to the distributor be installed incorrectly.
I am also sending the complaint the the Better Business Bureau.
Preferred solution: Price reduction
No call no show
Because their service is a Scam
Scheduled and Pre-PAid for up front The Oil change Service with Water Pump replacement. The Business establishment sent me a text 2 hours before the service stating they need to reschedule after I already took off of work.
Called the establishment to see what the issue was and if they can render a discount of any kind for my inconvenience. The Customer Support Agent stated on the Phone stated If they cancel the service "YourMechanic" has the right to charge me an additional fee plus keep the money I paid. Asked Support agent for Manager or supervisor and they stated they have no number but will give me a call back. What kind of Mobile Fake Mechanic service is this.
Recently used "RepairSMith.com" and that Mobile Service went smoothly with no issues. What kind of Business are you running here?
Middle man non- Licensed Local Mechanic SCAM! Don't use this service Total SCAM!!!!
- Overpriced service
- No follow thru
- Repairs
Preferred solution: Deliver product or service ordered
User's recommendation: Stay Away
Unable to reach anyone to obtain a 2019 W-2 copy
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Verified Reviewer | Cape Coral, FloridaLeft didn’t do anything
- Homeless man showed to the house to do the work
- Salesman on phone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLies by omission
- Convenience
- Poor quality and service
Preferred solution: Full refund
User's recommendation: I do not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty service repair
- Mech ok parts supplied was a guess
- No contact after calling
Preferred solution: fix what i pais you to fix,replace the faulty part
User's recommendation: stay clear of these jerks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anaheim, CaliforniaLying, cheating, scammers
User's recommendation: Stay AWAY from them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammed and took advantage of customer
I had spoken to Mr. Joseph Sunseri, Supervisor Bureau of Automotive Repair, Department of Consumer Affairs- San Jose Feild Office Complaint # SJ 2020 **** Your Mechanic is a mobile service that installs new brake pads on top of a warped rotor for $158.77 on 2/25/2020....
I had received a letter from the BBB President stating that Your Mechanic would return the funds of $158.77. Then the BBB President provided me an email from Your Mechanic owner stating that they would return the funds back to me. I was not sent any funds of $158.77.I...
YOUR MECHANIC COMMUNICATING WITH BETTER BUSINESS BUREAU AND CAPITAL ONE BANKYour Mechanic is stating one thing to Capital One Bank and stating another with Better Business Bureau, being deceitful and dishonest.On Better Business Bureau Website Case #768440 on 5/7/2020...
I had to contact my bank to stop payment. Pep Boys inspected my car and found that Your mechanic had done a poor repair job to my car.The Better Business Bureau of San Jose do not resolve Your mechanic issues with customers. BBB gets paid by Your mechanic to maintain...
Then my tire rim is bent and now my tire rim was damaged, this was discovered by Pep boys mechanic.
I went to Pep Boys and the mechanic inspected and discovered my back brakes need new brake pads, rotors, and capillaries. I had to replace the front brake pads and rotors, too.
Now I have to replace a tire and now the tire rim was damaged by Your mechanic.
Your mechanic refused to honor their own warranty for the installation of the front brake pads. Your mechanic is dishonest, poor customer service, and some of their mechanics are incompetent.
- Come to your home for easy jobs
- Not standing by your 1 year warranty
- Poor ethics and poor customer service
- Do not communicate with customers
User's recommendation: Spend extra money to get your brakes repair somewhere else. Your mechanic is good for changing spark plugs easier jobs or changing bulbs.
About
Established in 2012, YourMechanic is a firm offering car maintenance and repairs in SF. In 2012, YourMechanic became a winner of TechCrunch Disrupt in San Francisco. YM helps clients save time and money offering fast and reliable car repair services 7 days a week. YourMechanic deals with a number of car makers including Audi, Mazda, Isuzu, Fiat, and Chrysler among other models. YM serves customers all around the country opening more service locations each year. Arizona, California, Colorado, Florida, and Georgia are among the states where YourMechanic brings quality repairs to customers.
YourMechanic is ranked 286 out of 1201 in Service Centers and Repairs category
USA
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Poor customer service....flat out lied to me.... They still owe me a refund