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1.0
Details
I contacted yourmechanic.com to fix my power steering pump. First mechanic comes out and doesn’t drain all the old power steering fluid and doesn’t fix the problem. I call and they schedule for another mechanic to come out and fix it mind you this is 2 weeks later!...
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Review
#1644892 Review #1644892 is a subjective opinion of poster.
Cons
  • Scam business
Reason of review
Not as described/ advertised
Loss
$431
Preferred solution
Full refund

YourMechanic - First and last time I will use these guys! Rip off artists!

1.0
Details
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
YourMechanic - First and last time I will use these guys! Rip off artists!
They charged my credit card $1300 and didn’t even finish the job!!! Then he’s trying to charge me an additional $250 on the side to come back and finish the job! I had to put the CV boot on myself cause he said I had the wrong part! Screw you!
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Review
#1133667 Review #1133667 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
I am a mother of two toddlers and work over 40+ hours a week. When I heard about YourMechanic I was so excited. Ladies and gents, the other reviews are true, there are Mechanics that NEVER show up. I scheduled my front brake replacement at 12:pm so that it would be...
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Review
#1665726 Review #1665726 is a subjective opinion of poster.
Cons
  • Timely work done
  • Lack of consumer advocacy in mission
  • False guarantee
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
1.1
Details
2 MECHANICS FROM YOUR MECHANIC CAME TO MY HOME WITH MY PROBLEM BEING THE THERMOSTAT. IT TOOK 45 DAYS - 5 TOTAL VISITS IN ALL - NO THERMOSTAT CHANGED BUT MY JEEP TOTALLY RUINED. - AFTER MUCH COMPLAINING ABOUT THE ISSUE - I RECEIVED TOTAL COMPENSATION FOR PARTS & LABOR...
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Review
#1672069 Review #1672069 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1004
Preferred solution
Full refund

YourMechanic - Horrible Crooks

1.0
Details
Horrible. They sent a mechanic to change my timing belt that did not have the proper tools and worse, never admitted that he did. Put my timing belt on wrong and left saying everything was ok. Took over a month of back and forths and extra charges before the company admitted to me that the mechanic did not have the proper tools and they finally sent someone else out. Now they refuse to refund me the extra money they charged. Appointment #3032745
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2 comments
TrustyMantaRay523
#1757982

My exact experience with them. Do you live in Los Angeles?

My mechanic came with two hooks and a pen flashlight in his mouth, trying to put the belt back on (without taking the front wheel or cover off) for an hour and a half before he yelled into my house, "You need to help me...bring a stool...." Horrible customer service, %#&$* nuts mechanic. Huge mistake!

InformalShark717
#1757990
@TrustyMantaRay523

No up in the Bay Area. Mine was actually very nice and professional. Still just as much as a f$&@up, but at least he was nice about it.

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Review
#1656876 Review #1656876 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$289
Preferred solution
Full refund
1.4
Details
My experience with your company as a whole was a nightmare. I booked online got a quote. Had my car towed 60 miles to a friend's house because I live in Congress AZ and you don't come this far out. First day let Terry know I was on my way be there no later than 9: 30...
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Review
#1527491 Review #1527491 is a subjective opinion of poster.
1.0
Details
I would have provided a zero star if it would have allowed me. My car began overheating back in January and your mechanic sent someone out and they replaced my thermostat. Then in May my car started overheating again. I was told by someone that worked at Pep Boys that...
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Review
#1628681 Review #1628681 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

YourMechanic - Cheat!!!! Do not use

1.0
Details
Charged about 600 dollars and didn't fix the problem. The mechanic accidentally left some tools here but I believe he's too embarrassed to come get them.
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Review
#1651437 Review #1651437 is a subjective opinion of poster.
Pros
  • Friendly
Cons
  • Ignorant
Reason of review
Poor customer service
Loss
$675
Preferred solution
Full refund

YourMechanic - Zero Quality Control, Poor Customer Service

1.4
Details
Mechanic was a no-show. Ironically, his car overheated and he was stranded on the side of the road (or drunk and bad at excuses). Yourmechanic.com charged me $25 for the pleasure of not having anyone come fix my car. I spoke with the 800 number guy who promised to refund the $25 cancellation fee. Then a supervisor called and said life is tough. Horrible company. Bad mechanics and bad customer service. I should have just towed my car to the shop and saved a day of relying on these idiots.
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Review
#1670235 Review #1670235 is a subjective opinion of poster.
Pros
  • Ease of quotes
Cons
  • Late
  • Customer service
  • Repairs
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
Tags
  • Automobile services
  • Your Mechanic

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
All YourMechanic Contacts

YourMechanic - They expect to be paid when they do not install the right stuff.

2.8
Details
Contracted for a chrome interior door pull handle. They installed a BLACK Handle and did not reinstall the cover plate over the screws. Without pull handle replacement could not get out of car unless U lowered window and used outside pull handle. They where non responsive until I placed a dispute with my credit card and did provide a partial refund. Would have preferred the correct work, BUT THEY BLACK LISTED ME AND WILL TAKE ANY WORK FROM ME> THIS WILL BE BROUGHT TO ATTENTION OF STATES ATTNY GENERAL
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Review
#1596438 Review #1596438 is a subjective opinion of poster.
Pros
  • Mech ok
  • Mech ok parts supplied was a guess
Cons
  • Parts supplier guesses
Reason of review
provide service contracted for only
Preferred solution
Let the company propose a solution