YourMechanic
Reviews and Complaints
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Verified ReviewerWorst Ever
- Everything you can think on and more
Mechanic broke my car $1,800 to fix
Broke my car, need $1,800 to fix it
Here is my experience with YourMechanic.com
Mechanic Andrew from the Fort Myers, FL location came to my location to replace the power steering hose. The job was to take 2 hours.
After 3 hours I checked on him and he complained about my car, saying it was a pain and that he hated working on Nissan Muranos. 2 Hours later he said that the hose didn't fit and he had to order a new one.
Fast forward 2 days later, Andrew came back with another power steering hose and attempted to replace it. After 2 hours I checked on him and he was working in the dark. I asked him if he needed a light and he said "no, I have vampire eyes".
2 hours later, he texted me to come out and said that "he broke a park and cannot finish the job" He said he would come back the next day to see if he could fix it.
He came back the next day, tried to fix it and texted me saying that he cannot do the job that it needs to be brought to a shop for repair.
I contacted the company, they sent Master Mechanic Mario out who informed me that the first Mechanic Andrew stripped out and mangled the housing of my rack and pinion. The first mechanic stripped the bolt and BROKE my rack and pinion steering system..
It's been going on 7 days since this happened. I spoke with Supervisor Chris once, and he was to call me back but has not. I cannot get through to customer service because there is a 45 minute wait time and then you get a message saying to leave a message.
I towed my car to a reputable shop.
I did not tell them about the rack and pinion, I just asked them to diagnose the steering system. They verified by estimate in writing that my rack and pinion system was damaged and could not be repaired without replacing it for $1,800.
Just FYI, my neighbor has surveillance cameras and every minute of mechanic Andrew working on my car was recorded. Before I contacted YourMechanic.com I took my car to Firestone who diagnosed the problem with my car as the power steering hose needing replacement. So, this was not self diagnosed or any other thing that could place blame on me.
The bottom line is that Mechanic Andrew was unprofessional and unqualified, and he did $1,800 of damage to my car. He disappeared thereafter and so did YourMechanic.com.
Also, YourMechanic.com, made it IMPOSSIBLE for me to write a review about my experience with Andrew. They removed him so I couldn't write a review. In other words, this company protects these mechanics even when they break cars.
I imagine that Andrew is still working on people's cars, after causing $1,800 damage to mine.
I also contact your CEO Anthony Rodio and he has done nothing.
No one is calling me back to resolve this, so Rita please don't give me this canned response that you care and will be calling.
Here are your appointment numbers to prove that I was a customer.
Appointment Number with Mechanic Andrew 328****
Appointment Number with Mechanic Mario 329****
My name is Karen Martin and I will only change this review if you contact me and pay for my repairs.
For anyone who has experienced this same situation, write your reviews, contact the media, file a small claims lawsuit and contact your State Attorney's office. The BBB is a waste of time.
Preferred solution: Let the company propose a solution
Don't use these clowns
- Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves, cheats,skimmers, and scoundrels. Stay away.
I mistakenly called this company "my mechanics. They are "yourmechanic"
- Concept seemed appearling
- Failure to honor warantee
- Predatory condescending attitude
- Lies by mechanics to support administration
Preferred solution: Full refund
EXTREMELY PISSED CONSUMER
- Misdiagnosed repair
- Refusing to refund for purchased part and labor
Preferred solution: Full refund
Nightmare!!! Did nothing, cost me money
Stole my money without fixing my car
- Scam business
Preferred solution: Full refund
Don;t use this non service.
- Are not true mobile mechanic
- Customer service
- Cancels appointment time and again
Preferred solution: Let the company propose a solution
Waste of time. Mechanic did not show up
I am a mother of two toddlers and work over 40+ hours a week. When I heard about YourMechanic I was so excited.
Ladies and gents, the other reviews are true, there are Mechanics that NEVER show up. I scheduled my front brake replacement at 12:pm so that it would be finished during my lunch. I checked in with my mechanic, Angel at 11:45, told him where I was parked and asked if I could bring down water/snacks. He told me no and that he was on his way.
I went down to my car at 12:00 pm, no mechanic, waited 30 min until I called him, he said he was 20 min away.. uh okay, I waited so more. at 12:50 I went back up to my office, I called him at 1pm... he said he was 15 MIN away.
My biggest pet peeve is people wasting time. Clearly he had to know he was going to be extremely late when first contacted yet he never gave me a heads up. I ended up having to contact customer service to cancel, the rep said, "since it's the mechanic's fault we won't charge you a cancellation fee" That's it. Nothing else.
Clearly there aware this happens all the time. There is a saying, What comes cheap becomes pricey and this holds true. Not worth the $20 less than my body shop.
I've made sure to tell everyone at my office that this company is a fraud and I'll continue to tell anyone that will listen. Definitely do NOT recommend.
- Timely work done
- Customer service
- Lack of consumer advocacy in mission
Preferred solution: Let the company propose a solution
Need to repair rear brake disc.
Pay only after your car complete fix the problems
I have call mechanic from this site and got an appoitment at 8pm for replace a thermostats housing. After over one hour, the mechanic tell me the new part has defected and he can not fix.
I saw his job all the time and found that he don't known how to install all screws. He required me pay 60$ but he not finished this job and my coolant still through out from the housing thermostat, also he make the new part damaged so I can not return to store with price $ 143.56.
I pay him $60 at 10 pm in front of Chase bank at North first street, San jose, CA about 10pm.
Next early, I call mechanic from another store to fix and he complete this job just $45 in 45 minutes, and he can not find any defects in the same part that used last night.
Conclusion: some mechanic in yourmechanic.com is not too much exprienced and just want to get your money.
So be carefull take look when they fix your car and pay only when your car has fixed the problems. Either, you will loss your money and waste your time with them.
VERY UPSET CONSUMER
2 MECHANICS FROM YOUR MECHANIC CAME TO MY HOME WITH MY PROBLEM BEING THE THERMOSTAT. IT TOOK 45 DAYS - 5 TOTAL VISITS IN ALL - NO THERMOSTAT CHANGED BUT MY JEEP TOTALLY RUINED.
- AFTER MUCH COMPLAINING ABOUT THE ISSUE - I RECEIVED TOTAL COMPENSATION FOR PARTS & LABOR THAT DID NOT NEED TO BE DONE IF THE THERMOSTAT WAS CHANGED OUT ON THE FIRST VISIT. I AM STILL ATTEMPTING TO GET FULL COMPENSATION FOR VEHICLE RENTAL FEES. THESE FEES HAPPENED ONLY BECAUSE THE THERMOSTAT WAS NOT CHANGED ON THE FIRST VISIT AS I HAD ASKED - I HAD NO OTHER TRANSPORTATION EXCEPT TO RENT A VEHICLE UNTIL I COULD OBTAIN A LOAN FOR ANOTHER VEHICLE. I NEVER ASKED FOR A NEW VEHICLE - JUST REIMBURSEMENT ON RENTAL FEES.
SHAME ON " YOUR MECHANIC " FOR EVEN MAKING SUCH A STINK ABOUT RENTAL FEES. HOW ELSE WAS I TO GO LOOK FOR ANOTHER VEHICLE ??
WALK ?? MY HUSBAND AND I ARE BOTH RETIRED PEOPLE - WE AREN'T 20.
Preferred solution: Full refund
Mechanics blow off appointments at the last minute
Zero Quality Control, Poor Customer Service
- Ease of quotes
- Late
- Customer service
- Repairs
Preferred solution: Full refund
They can cancel on weeks old appointment
Their mechanic "Rodney/Ronnie" cancelled on me 2x already. The first time he cancelled, I decided to give then a chance and rescheduled and he came to do the maintenance, after all the hassles of moving things and appointments I shouldve done if he only kept his schedule.
Did not even apologize for the cancellation after he finally came over. I dont even think he remembers that cancellation or just dont give a crap. Then he cancelled on me again on another maintenance transmission fluid change. And this is not like it appointment was scheduled a few days ago, this was scheduled weeks ago.
I shouldve trusted my gut and just scheduled with another mechanic, but Im a creature of habit and does not want to keep changing people who work on my cars. YourMechanic cant even help. Only thing they say is we will reschedule you. Thats about it, take it or leave it.
They can reschedule it up where the sun doesn't shine. Last time Ill use this service.
And they were crying about me including their mechanic's name instead of fixing their broken system.
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This has just happened to me, not once, but FIVE TIMES.