State: Texas Clear all filters (3 of 111 reviews match)
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1.0
Details
Here is their reaction about my complaint of their refund policy: Ordered an appointment on 4/2/2017 and was scheduled for service on 4/4/2017 at 1:15 PM. Called to cancel appointment on 4/3/2017 at 4:09 PM and they confirmed my cancellation, but said they were...
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2 comments
Anonymous
#1600387

You sound like the customer from he**. Technically you cancelled only 5- hours before the scheduled time.

4 : 09 pm the day before your 1:15 next day appointment is 5-6 business hours. You got off cheap with only being charged $20.00. Since the company is usually booked up days out you cost them money from a lost booking in addition to what ever parts they purchased to bring in anticipation of fixing your issue.

The funny thing is I’m not going to hire Mymechanics due to so many negative reviews but yours is just stupid. Mymechanics dodged a big bullet by not going to your place clearly nothing would make you happy.

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Review
#1382111 Review #1382111 is a subjective opinion of poster.
Cons
  • Lousy
  • Have a 3 hour cancellation time period
  • Charged twenty dollar fee for cancellation of appointment
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
1.5
Details
First of all, Genaro was 50 minutes late to my appointment and he did not apologize for being late or explain why he was late!! He was not friendly, and he was not professional in demeanor or appearance...his hands were black and oily and so he made everything in my...
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Review
#1402804 Review #1402804 is a subjective opinion of poster.
Cons
  • Unprofessionalism
  • Poor customer service
Reason of review
Poor customer service
Loss
$200

YourMechanic in Brownsville, Texas - The absolute worst experience in my life.

Sergio came out and told me my tail light problem was being caused by a defective brake switch. Said he was going to O"Reillys to get one.He never returned. When i called the company they were no help.Charged me 70 bucks for his diagnosis. Wanted to complete the job the next day.Didn't care that he never returned as promised. Unbelievable. 70 bucks for nothing. Stay far away from this company. And one last thing....his diagnosis was incorrect. It was not the brake switch. Most unprofessional company I've ever dealt with.If i wasn't moving out of state...i would of taken the company to small claims court.Just to get my money back.
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Review
#1472922 Review #1472922 is a subjective opinion of poster.

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
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