Product: Yourmechanic Car Diagnostics Clear all filters (4 of 4 reviews match)
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Product:
1.0
Details
I would have provided a zero star if it would have allowed me. My car began overheating back in January and your mechanic sent someone out and they replaced my thermostat. Then in May my car started overheating again. I was told by someone that worked at Pep Boys that...
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Review
#1628681 Review #1628681 is a subjective opinion of poster.
Service
Yourmechanic Car Diagnostics
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Your mechanic serviced my car in March 2018 and the charge was $220. Following the service the car was inspected by Devin with Your Mechanic and I was told that the CAMshaft sensor needed to be replaced and this was the cause of the check engine light being on. In...
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1 comment
Anonymous
#1483332

Hi Deanna,Thank you for taking the time to leave your feedback. We back our service by a 12 month/12,000 mile warranty.

You can find a copy of our warranty at yourmechanic.com/warranty.

We see that you have been contacted regarding your warranty claim. Please let us know if would like to further discuss the details regarding your vehicle concerns.Best regards,YourMechanic Team

Review
#1257027 Review #1257027 is a subjective opinion of poster.
Service
Yourmechanic Car Diagnostics
Reason of review
Pricing issue
Loss
$225
1.0
Details
Had appointment on 5/4 at 4:00 Nobody showed, no call..I called customer support..said they would check into it and call right back. Never received a call. I called again, support office was closed...I am not happy!!!
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1 comment
Anonymous
#1324957

Hi,

Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction.

We apologize if your experience did not meet this expectation.

Can you please send us your email address? We would like to take a closer look into your account.

Best regards,

YourMechanic Team

Review
#1043076 Review #1043076 is a subjective opinion of poster.
Service
Yourmechanic Car Diagnostics
Reason of review
Poor customer service
1.0
Details
Scam mechanic diagnosed my car from 20 feet away. Said he couldnt work on it due to the fact it had been worked on before. The problem was intermitten starting, and it was even running the day he arrived. Scammed me for $20 and wasted my time. Company will not refund...
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1 comment
Anonymous
#1302626

Hi,

We are sorry to hear about your experience with our company. We strive to provide quality service and complete customer satisfaction.

Your mechanic should aim to be honest, prompt, and thorough in every customer interaction.

We apologize if your experience did not meet this expectation. We will forward your feedback to the appropriate department to address this concern.

Best regards,

YourMechanic Team

Review
#1011933 Review #1011933 is a subjective opinion of poster.
Service
Yourmechanic Car Diagnostics
Reason of review
Return, Exchange or Cancellation Policy

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
All YourMechanic Contacts