Product: Yourmechanic Car Repair Clear all filters (38 of 38 reviews match)
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YourMechanic - Mechanics blow off appointments at the last minute

1.0
Details
Mechanics blow off appointments at the last minute and then it’s impossible to get anyone to customer service to take a phone call horrible company horrible customer service horrible mechanics
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Review
#1678951 Review #1678951 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Reason of review
Problem with delivery
1.1
Details
2 MECHANICS FROM YOUR MECHANIC CAME TO MY HOME WITH MY PROBLEM BEING THE THERMOSTAT. IT TOOK 45 DAYS - 5 TOTAL VISITS IN ALL - NO THERMOSTAT CHANGED BUT MY JEEP TOTALLY RUINED. - AFTER MUCH COMPLAINING ABOUT THE ISSUE - I RECEIVED TOTAL COMPENSATION FOR PARTS & LABOR...
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Review
#1672069 Review #1672069 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1004
Preferred solution
Full refund
1.0
Details
I scheduled an appointment for service on my vehicle about a week prior to the appointment. I received confirmation of that appointment the day before. I never suspected no one would show up. About an hour after my appointment I called customer service. I sat on hold...
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Review
#1666893 Review #1666893 is a subjective opinion of poster.
Service
Yourmechanic Car Repair

YourMechanic in Denver, Colorado - Checking on Friday appointment

4.9
Details
Estimate had been updated to a needed part being more expensive. They called me to advise me and said they needed my approval to proceed. While I wasn't happy about the part costing more, I completely understand it. I appreciate being told before the appointment and being given the option to approve or not. I approved the increase and kept my appointment.
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Review
#1663120 Review #1663120 is a subjective opinion of poster.
Service
Yourmechanic Car Repair

YourMechanic - Horrible Crooks

1.0
Details
Horrible. They sent a mechanic to change my timing belt that did not have the proper tools and worse, never admitted that he did. Put my timing belt on wrong and left saying everything was ok. Took over a month of back and forths and extra charges before the company admitted to me that the mechanic did not have the proper tools and they finally sent someone else out. Now they refuse to refund me the extra money they charged. Appointment #3032745
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2 comments
TrustyMantaRay523
#1757982

My exact experience with them. Do you live in Los Angeles?

My mechanic came with two hooks and a pen flashlight in his mouth, trying to put the belt back on (without taking the front wheel or cover off) for an hour and a half before he yelled into my house, "You need to help me...bring a stool...." Horrible customer service, %#&$* nuts mechanic. Huge mistake!

InformalShark717
#1757990
@TrustyMantaRay523

No up in the Bay Area. Mine was actually very nice and professional. Still just as much as a f$&@up, but at least he was nice about it.

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Review
#1656876 Review #1656876 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Reason of review
Warranty issue
Loss
$289
Preferred solution
Full refund
1.0
Details
I contacted yourmechanic.com to fix my power steering pump. First mechanic comes out and doesn’t drain all the old power steering fluid and doesn’t fix the problem. I call and they schedule for another mechanic to come out and fix it mind you this is 2 weeks later!...
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Review
#1644892 Review #1644892 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Cons
  • Scam business
Reason of review
Not as described/ advertised
Loss
$431
Preferred solution
Full refund
1.0
Details
What sounds like a great business model could actually work if you are lucky enough to get a good and ETHICAL mechanic. I was not so lucky. Trying to get customer service's help if u are billed incorrectly, your mechanic forges your signature on an updated estimate...
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Review
#1594081 Review #1594081 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Cons
  • Fraud
  • Poor quality
  • Timely work done
Reason of review
Problems with payment
Loss
$350
Preferred solution
I WILL PAY FOR ORIGINAL ESTIMATE.

Update by user Jun 26

I spoke on the phone with the warranty department and they were useless

Original review posted by user Jun 25

YourMechanic process was a complete joke. They ended up coming out to my house 4 different times and never ended up fixing my car at all. They did replace a part, which they say has a 1 year...
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Review
#1568141 Review #1568141 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Pros
  • Mechanic himself
Cons
  • Not standing by your 1 year warranty
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Warranty
  • Automobile services
  • Your Mechanic
1.5
Details
On Wednesday a person came out to replace a water pump and thermostat on my 2005 Jeep grand Cherokee. He broke a bolt going to the lower radiator hose where the thermostat is. He went to the hardware store and got a c clamp. He finished the job and nothing leaked. I...
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Review
#1554284 Review #1554284 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Reason of review
Bad quality
Loss
$450
Preferred solution
Price reduction

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
All YourMechanic Contacts
1.0
Details
Avoid it and Avoid it and better check out real auto shops around. These guys may be good in changing oil or other simple tasks but by my own experience this company is a *** I have ordered diagnostic for $75 and as appeared it was throwing money. My car did not start...
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Review
#1493429 Review #1493429 is a subjective opinion of poster.
Service
Yourmechanic Car Repair
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Tags
  • Automobile services