Product: Yourmechanic Customer Care Clear all filters (7 of 7 reviews match)
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1.4
Details
My experience with your company as a whole was a nightmare. I booked online got a quote. Had my car towed 60 miles to a friend's house because I live in Congress AZ and you don't come this far out. First day let Terry know I was on my way be there no later than 9: 30...
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#1527491 Review #1527491 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
I booked an appointment with Jason Certeza of Fairfield, California.I had to rearrange my schedule to wait for the mechanic, doing so, I lost work and money. He never showed up, not even a call to inform me that he was not coming. I called mymechanic.com to find out if...
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1 comment
Anonymous
#1447547

Hi,Thank you for taking the time to leave your review and apologies for any inconveniences you may have experienced. We would like to look more into this to see how we can hel...

Review
#1211462 Review #1211462 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Reason of review
Poor customer service
Loss
$400
Preferred solution
Let the company propose a solution
5.0
Details
I calle your mechanic for a timing belt on a toyota camry .1999.They said it would take 3.50 hour on their labor rate book which is mitchell on demand.they should start using alldata is more accurate.then mitchell.thanks. beautiful company very relaible. They have this...
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1 comment
Hotdam
#1422565

I called the they broke my barens an left car on screws holding my tire on my benz. They wont return my calls very bad services

Review
#1113407 Review #1113407 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Reason of review
Good customer service
AVOID YOURMECHANIC LIKE THE PLAGUE. I have been holding off towards writing this for a week and a half, giving the assigned mechanic, Alex benefit of the doubt but he's rescheduled 4 times! AND what makes it worse -- he reschedules HOURS AFTER he's supposed to be...
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1 comment
Anonymous
#1375368

Hi Colby,Thank you for your feedback. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet t...

Review
#1109292 Review #1109292 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution
I scheduled an appt.to have my timing belt replaced (Honda Pilot) for 9 am on May 26. The mechanic's name is Joseph Lee. I received a text saying the mechanic was in route and I confirmed this by seeing his location on the map. He arrive at 9:40 saying there wasn't an...
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2 comments
Anonymous
#1335525

Hi Zeegreen1114,Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this expectation. We wi...

Review
#1053109 Review #1053109 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Reason of review
Poor customer service
1.0
Details
Had an appointment scheduled for May 5th.Mechanic called and said we should reschedule because of rain. Told him I was in a garage so that was no an issue. Received another call 30 minutes later that his own car hit a puddle and his coil died. Can we reschedule for...
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1 comment
Anonymous
#1326239

Hi,Thanks for leaving your review. Your mechanic should aim to be honest, prompt, and thorough in every customer interaction. We apologize if your experience did not meet this...

Review
#1043710 Review #1043710 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Pros
  • Ease of appointment online
Cons
  • Service
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Brakes
  • Automobile services

Yourmechanic Customer Care Review

1.5
Details
I made an appointment, received a quote for a simple alternator repair and a few hours before my appointment they called and told me the mechanic was not qualified to perform the repair. They were rude and unhelpful when I was attempting to get clarity. Thankfully I called another mobile mechanic and they came out immediately and did the repair like true professionals.
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Review
#902715 Review #902715 is a subjective opinion of poster.
Service
Yourmechanic Customer Care
Reason of review
Poor customer service

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
All YourMechanic Contacts