Product: Yourmechanic Water Pump Replacement Clear all filters (3 of 3 reviews match)
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Purchase a water pump from you. Used last season won't start tis season originally the cashier in your Hagerstown MD location told us if we bought the extent protection plan we could get free replacement just bring it back. Well that's not true I have to call the...
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Review
#1538460 Review #1538460 is a subjective opinion of poster.
Service
Yourmechanic Water Pump Replacement
Reason of review
Poor customer service
Loss
$280
Preferred solution
Full refund
1.0
Details
I had a appointment today scheduled for 4pm to install a new water pump. I have been in contact with the mechanic all day. It is now 9:10pm over 5hrs late. The ladt conversation with the mechanic was at 7pm he called to say on hos way. Now he suddenly went MIA this...
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1 comment
Anonymous
#1439904

Hi,Thank you for leaving your feedback and apologies for any inconveniences that you may have encountered with our service. We would like to look more into this but are unable to locate your online account based on the information provided.

Please contact us at 1-800-701-6230 or send us a message to hi@yourmechanic.com so we can further review your concerns and see how we can help. We look forward to your response.Best regards,YourMechanic Team

Review
#1200211 Review #1200211 is a subjective opinion of poster.
Service
Yourmechanic Water Pump Replacement
Reason of review
Poor customer service
1.1
Details
Your Mechanic originally replaced my water pump in June 2016. Then the coolant leaked again and the water pump was replaced under warranty in February 2017. Now, it needs it be replaced again for the 3rd time and Your Mechanic is saying it is no longer under warranty....
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1 comment
Anonymous
#1380844

Hi,

Thank you for your review. We back our service by a 12 month/12,000 mile warranty.

You can find a copy of our warranty at yourmechanic.com/warranty. Please let us know if you have any questions.

Best regards,

YourMechanic Team

Review
#1116469 Review #1116469 is a subjective opinion of poster.
Service
Yourmechanic Water Pump Replacement
Reason of review
Bad quality

Contact YourMechanic Customer Service

Mailing Address:
2525 Charleston Rd #100
Mountain View, California 94043-1600
United States
Phone:
(800) 701-6230
All YourMechanic Contacts